FAQ
- How do I submit a claim?
- Pickup location and hours
- What should I do if I encounter any account issues?
- What should I do if the item I won is missing from my package?
- How can I track the status of my order?
- What are the $2.50 charge and the 18% fee on the invoice I received?
- If I win an item but decide not to keep it, what are my options?
- If I receive an item that doesn't match the description, what are my next steps?
- How can I check if the credits are available in my account for use?
- What should I expect to receive with each item, depending on its condition?
- Why are there multiple charges of $1.45 appearing on my transaction history?
- How can I arrange for someone else to pick up my package?