If I receive an item that doesn't match the description, what are my next steps?

https://megasaversoutlet.zendesk.com/hc/en-us/requests/new

Please submit a request through the provided link if you receive an item in any of the following conditions:

• The item does not match the description

• The item is different from the photo

• The quantity received is incorrect

• The condition of the item is not as expected

• The item is missing parts

• The item is not functioning properly

Please contact Customer Support or reach out via Live Chat.

To help us process your request efficiently, please provide the following:

• The original invoice

• A clear photo of the item, including the lot number visible on the packaging

• For electronic items, a video demonstrating the issue (if applicable)

Please ensure the item is picked up and the issue is reported within the designated time frame.