What should I do if the item I won is missing from my package?

• Please check if this order has been split into separate packages scheduled for the same date.
• Please contact Customer Support and provide details if any of the following situations occur:
  • If a wrong item is received but the correct lot number is attached
  • If the correct item is received but the quantity does not match the description
  • If the wrong item is received with an incorrect lot number attached
  • If the item received is fewer than the items won
• Store staff can assist with checking the accuracy and completeness of the package during pickup. If any issues with the order are identified at pickup, please confirm with them and contact Customer Support for further compensation.