MSO
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Recent activity by MSO-
Pickup location and hours
Description ALL ITEMS MUST BE PICKED UP AS FOLLOWS:Edmonton Pickup: items must be picked up within fourteen (14) days of receipt of Package Check-in Notification email.All other pickup locations: i...
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How do I submit a claim?
https://megasaversoutlet.zendesk.com/hc/en-us/requests/new You can submit your claim via the provided link. Please ensure that all information is accurate, clearly describe the issue you encounte...
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What should I do if I encounter any account issues?
When registering for an auction, any changes to the name or pickup location will automatically create a new account. Identical names and pickup locations will result in the accounts being merged. ...
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What should I do if the item I won is missing from my package?
Please check if this order has been split into separate packages scheduled for the same date. Please contact Customer Support and provide details if any of the following situations occur: If a wr...
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How can I track the status of my order?
A link with the tracking number for your order history will be included in the email notification once the order preparation has started. Pickup in the Edmonton area will be ready within three day...
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What are the $2.50 charge and the 18% fee on the invoice I received?
All orders will incur a $2.50 auction item fee for each individual lot, along with an 18% buyer's premium fee, which is based on the bidding price of the items. Please see information regarding p...
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If I win an item but decide not to keep it, what are my options?
Please note that Mega Savers Outlet does not allow bid removal. Requests to cancel an order will incur a 30% restocking fee per item (with a minimum fee of $15 per item), plus applicable taxes. If...
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If I receive an item that doesn't match the description, what are my next steps?
https://megasaversoutlet.zendesk.com/hc/en-us/requests/new Please submit a request through the provided link if you receive an item in any of the following conditions: The item does not match t...
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How can I check if the credits are available in my account for use?
A credit memo will be attached to the email notifying you of the credit issued to your account. Referring to the bottom-right corner of the credit memo: 'Total' indicates the full auction credit a...
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What should I expect to receive with each item, depending on its condition?
Condition 3/3:The item may be brand new, open-box, unused, or professionally refurbished. It is in excellent condition and fully functional. Condition 2/3:A pre-owned item with signs of use, such a...